Thank you for shopping at Fikra Cheese!
If you are not entirely satisfied with your purchase, we’re here to help. Please read this policy carefully to understand your rights and obligations regarding refunds.
Refund Eligibility
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days, e.g., 7 days] of receiving the item. We will assess the issue and offer a refund or replacement based on the nature of the problem.
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Incorrect Items: If you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be shipped to you or provide a refund, depending on your preference.
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Unsatisfactory Products: While we strive to provide the best quality, if you are unsatisfied with your purchase for any reason other than the ones mentioned above, please contact us within [number of days, e.g., 14 days] from the date of delivery. We may offer a refund or exchange at our discretion.
Refund Process
To initiate a refund or return, please follow these steps:
- Contact our customer support team at [sales@fikracheese.com] within the specified timeframe.
- Provide your order number, a clear description of the issue, and, if possible, attach relevant photos.
- Our team will review your request and guide you on the next steps, including the return process if necessary.
Refund Timeframe
Refunds will be processed within [number of days, e.g., 14 days] of receiving and inspecting the returned product. The actual refund period may vary depending on your payment method and financial institution.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at [sales@fikracheese.com] or call us on[+965 96923723].
Fikra Cheese reserves the right to amend or update this refund policy at any time without prior notice. Please check this page regularly for any changes.
Thank you for choosing Fikra Cheese!